Women of HealthTech

It’s Women’s Month and we are celebrating the strong women of HealthTech.
Chief Clinical Officer

Carolyn St. Charles

Carolyn St. Charles, RN, MBA, brings over 30 years experience to her role at HealthTech Management Services. As Regional Chief Clinical Officer, St. Charles provides consultation and resources that promote evidence-based care, quality and patient safety, and operating efficiencies.

Previously, she held progressively more responsible positions at Overlake Hospital in Bellevue, Washington, including Director of Medical-Surgical Nursing, Senior Vice President of Patient Care and Vice President of Strategic Services.

St. Charles earned her Master’s degree in Business Administration from the University of Washington and a Bachelor’s degree in Nursing from Northern Arizona University. She is also a member of the American Organization of Nurse Executives and The Case Management Society of America.

Sr. Consultant, Patient Financial Services

Joy Smith

Joy Smith provides ongoing consultation to Business Office Directors and CFOs regarding revenue cycle operations process improvements.

In her role, she can provide on-site reviews as requested as well as a monthly review of revenue cycle metrics. Previously, Smith served as an independent consultant for LifePoint hospital system and HCA hospital system, both located in Nashville, Tennessee. She has also partnered as an advisor and as a Business Office Director at many community hospitals.

Smith earned a Computer Science degree from Electronic Computer Programming Institute.

HealthTech Staffing - Joy Smith
HealthTech Staffing Julie Haynes
Strategic Planning Consultant

Julie Haynes

Julie Haynes provides strategic planning services and consultation in preparing market assessments, physician supply and demand analysis, medical staff development plans, and strategic retreat planning and facilitation.

Previously, she served as Regional Marketing Director for Community Health Systems based in Franklin, Tennessee. She also served as Marketing Director for HCA’s Skyline Medical Center in Nashville, Tennessee. Haynes earned a Bachelor’s degree in Business Administration from Texas A&M University.

Director, Care Coordination & Lean Consulting

Faith Jones

Faith M Jones, MSN, RN, NEA-BC, began her healthcare career in the US Navy over 30 years ago. She has worked in a variety of roles in clinical practice, education, management, administration, consulting, and healthcare compliance. Her knowledge and experience spans various settings including ambulance, clinics, hospitals, home care, and long term care.

In her leadership roles she has been responsible for operational leadership for all clinical functions including multiple nursing specialties, pharmacy, laboratory, imaging, nutrition, therapies, as well as administrative functions related to quality management, case management, medical staff credentialing, staff education, and corporate compliance. She has held a variety of leadership positions in the profession of nursing having completed 7 years of service on the ANA Board starting in a Director at Large seat and completing her service as the Vice President.

Clinical & Compliance Consultant

Cheri Benander

Cheri has 30+ years’ experience in healthcare that includes clinical, administrative, compliance, consulting, and educational roles across multiple healthcare settings. As a consultant, Cheri has worked collaboratively with leaders to improve productivity, time management, and leadership skills.

She has assisted organizations with the implementation and review of compliance programs and conducts mock surveys.

Ms. Benander studied basic nursing education at Fort Scott Community College and earned her bachelor’s and master's degrees in nursing from the University of Phoenix. She is a Certified Healthcare Compliance (CHC) professional through HCCA and has a graduate certification in Nursing and Healthcare Education from the University of Phoenix Cheri is a registered nurse and a member of ANA, AONL, and HCCA.


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