Module 1
– Define and differentiate between various leadership styles, including but not limited to autocratic, democratic, transformational, transactional, laissez-faire, servant, and situational.
– Discuss the influence of transactional and transformational leadership styles on organizational culture, employee engagement, and overall performance.
– Recognize the potential impact of effective delegation on time management and overall team efficiency.

Module 2

– Discuss the significance of effective communication in personal and professional contexts.
– Recognize the importance of tailoring communication to the needs, preferences, and backgrounds of diverse audiences.
– Learn how to plan, lead, and participate in meetings that promote effective communication and collaboration.

Module 3

– Identify key principles of professionalism, including integrity, ethical behavior, accountability, and respect for diversity.
– Recognize the impact of leadership on organizational success and employee engagement.
– Discuss the significance of building and maintaining professional relationships in achieving personal and career goals.

Module 4

– Explore how different personality types contribute to a diverse and dynamic team.
– Discuss the importance of promoting a healthy work-life balance and how leaders can support their team in achieving it.
– Showcase the importance of personalized coaching to enhance individual strengths
Module 5
– Identify the importance of gaining a deep understanding of the current state of a process.
– Demonstrate the ability to use Socratic questions and Appreciative Inquiry to make process changes.
Module 6
– Understand the legal and regulatory considerations relevant to the hiring process, including licensure, certifications, and compliance with employment laws.
– Discuss the significance of productivity in delivering quality patient care, optimizing resource utilization, and achieving organizational goals.
– Be able to discuss the purpose and benefits of mentorship in professional development.
Module 7
– Recognize the role of surveys in ensuring compliance with regulatory standards, promoting quality care, and enhancing patient safety.
– Develop skills in preparing for regulatory surveys, including self-assessment, documentation review, and readiness assessments.
– Equip staff with the knowledge and skills to respond confidently to surveyors and demonstrate compliance with standards.
Module 8
– Clarify the concept of advocacy in healthcare and its significance in ensuring patient rights and well-being.
– Define and discuss key social determinants influencing health outcomes, emphasizing their impact on vulnerable populations.
– Propose ways to integrate health equity considerations into the measurement and evaluation of healthcare quality.
Module 9
– Articulate the distinctions between mission, vision, and values and their role in guiding organizational identity and decision-making.
– Emphasize the importance of aligning strategic goals with the organization’s mission and vision for coherence and purpose.
– Understand how departmental goals contribute to the overall organizational mission and strategic objectives.
Module 10
– Understand the basics of budgeting and variance reporting.
– Explain the impact of Medicare reimbursement on the organization and on the patient.
– Identify the financial expertise to turn to for answers to questions.